Shipping Policy
At Address Home, it is our endeavour to make your shopping experience seamless, enjoyable, simple and hassle-free. Therefore, we ensure that every product you order is in perfect condition and that it reaches you within the time stipulated by us. Please do peruse our Shipping & Delivery Policy.
TYPES OF SHIPPING AVAILABLE
We provide two modes of shipping to our customers:
Normal Shipping: By Surface Transport which takes up to 5-7 business days
Express Shipping: By Air Transport which takes up to 3-5 business days
SHIPPING CHARGES
NORMAL SHIPPING CHARGES
Normal Delivery takes up to 5-7 business days to get products delivered
ORDER VALUE (INR) : SHIPPING CHARGES (INR)
Below INR 4,999 : INR 299
INR 5,000 - INR 9,999 : INR 499
INR 10,000 - INR 19,999 : INR 899
INR 20,000 - INR 29,999 : INR 1,499
INR 30,000 - INR 39,999 : INR 2,099
INR 40000 - INR 49,999: INR 2,699
Above INR 50,000 : 6-7%* (Approx.) of the Order Value (To Know More Kindly Contact Us)
(*No Flat Rate Applicable as Charges May Vary Depending upon Volume, Weight & Fragility)
Extra Handling Charges Applicable on Furniture, Lighting, Wall Clocks & Mirrors, Dinner Sets & few selected Fragile Items. Kindly refer to the link to check the applicable products.
Extra Shipping & Handling Charges Will Apply for International Shipments
Note: - The Estimated Delivery Time Might Vary During the Sale Period & Contingencies
EXPRESS SHIPPING CHARGES
Express Delivery takes up to 3-5 business days to get products delivered
ORDER VALUE (INR) : SHIPPING CHARGES (INR)
Below INR 4,999 : INR 1,000
INR 5,000 - INR 19,999 : INR 4,000
INR 20,000 - INR 29,999 : INR 6,000
INR 30,000 - INR 50,000 : INR 10,000
Above INR 50,000 : 20%* (Approx.) of the Order Value (To Know More Kindly Contact Us)
(*No Flat Rate Applicable as Charges May Vary Depending upon Volume, Weight & Fragility)
Extra Handling Charges Applicable on Furniture, Lighting, Wall Clocks & Mirrors, Dinner Sets & fewselected Fragile Items. Kindly refer to the link to check the applicable products
Extra Shipping & Handling Charges Will Apply for International Shipments
Note: - The Estimated Delivery Time Might Vary During the Sale Period & Contingencies
For International Orders: -
Kindly Contact us to know about shipping charges for all international shipping.
PACKAGING
All items are carefully packed at our fulfilment centre to avoid any form of damage. We ensure the fragile items are packed safely with high quality bubble sheets, air cushions or wooden crating (as may be required) to ensure that you receive your order in safe and secure condition. If you find any kind of discrepancies, or if the package upon delivery looks tampered or damaged, please do not accept the package and immediately contact our Customer Service at +91 8287263306 (Monday - Saturday 10 AM to 7 PM) or email us at support@addresshome.com on any day.
DELIVERY TIME & TRACKING INFORMATION
Please allow us up to 5-7 business days for Normal delivery from the day you receive the order confirmation. Kindly provide your complete and accurate address including zip code and mobile number in the delivery address as it will help in making a faster & smoother delivery. Our delivery partners will attempt to deliver the package thrice before it is returned back to us. In that case no refund will be entertained and for re-shipping the package, additional shipping charges shall be borne by the customer.
An email will be sent to you after the order is shipped and also once delivered, for a complete update of our delivery. For further assistance, please contact our Customer Service at +91 8287263306 (Monday - Saturday 10 AM to 7 PM) or write to us at support@addresshome.com.
PAYMENT POLICY
We accept all major debit & credit cards (including Mastercard, Visa & American Express) and also provide Net Banking, UPI, wallets etc. across major banks and also provide the option to pay using Easebuzz.
We also offer Cash on Delivery (Partial) where you pay only 30% of order value while placing the order & balance order value at the time of delivery.
For any assistance related to payments, please contact our Customer Service at +91 8287263306 (Monday - Saturday 10 AM to 7 PM) or write to us at support@addresshome.com.
CANCELLATION POLICY
Orders once confirmed, cannot be cancelled/amended.
RETURN POLICY
Simplicity, transparency and security are the hallmarks of your online shopping experience at addresshome.com. We go the distance to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. Please do peruse our Return Policy for your understanding.
A product is eligible for return only under the following conditions:
A wrong product has been delivered and, that a product is not the item selected during order confirmation.
If you identify a quality or a manufacturing defect on the delivered product at the time of delivery.
If the product is received in a damaged condition.
Note: Please do not accept any package if it is tampered or damaged upon delivery.
Important Note: To Claim a return or an exchange customer has to present a video of opening the package showing the damage or quality issue clearly within 24 hours of delivery.
To ensure that we are able to process your returns accurately and promptly, please read through the return process, along with the guidelines that need to be followed.
RETURN PROCESS
Please raise a Return Request within 24 hours of delivery by WhatsApp to our Customer Service at +91 8287263306 (Monday - Saturday 10 AM to 7 PM) or mail us at support@addresshome.com.
You are advised to share clear pictures of the delivered product and a video of unboxing the package clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details. Further our Quality Assurance team will check the details in reference to its eligibility of return.
After reviewing shared photos & video and If found eligible for return, We will then get back to you with your Return Request Status within 2-3 working days of receiving your request mail/WhatsApp with pictures and video. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 5-7 working days for delivery at our warehouse.
Once the product is back at our warehouse, our Quality Assurance team will check the product physically and if found eligible the refund/exchange process will get initiated within 7 working days of receiving it.
All returns must be shipped to the following address: 565, Pace City, Sector 37, Gurugram, Haryana – 122001
POINTS TO REMEMBER
Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.
Product should be unused and in the original condition.
Product can be returned for a store credit or a refund, processed within 7 working days of receiving the product in our warehouse.
we reserve the right to do a thorough quality check of the product before issuing a store credit or refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
Products bought online cannot be exchanged or returned in our offline stores.
Disclaimer: All policies are subject to change without prior notice. In case of any conflict the policy of ‘Terms of Use’ would prevail.
For any assistance contact our Customer Service at +91 8287263306 (Monday - Saturday 10 AM to 7 PM) or mail us at support@addresshome.com, to initiate the return process. You can also submit your request by filling up the Contact Us form.
REFUND POLICY
All refunds will be processed within 7 working days of receiving the Product back at our warehouse. The refunds will be made in form of credit note or through the same mode of payment as in the order placement (except for cash payments).
Credit Note are the fastest way of refund, with 6 months expiry date and they are usually processed within 24-48 hours after approval of refunds.
All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. All online refunds are processed within 7 working days. Any NEFT transactions takes about 5 working days to get fully processed, however, for Credits Cards the refund amount will show in your next billing.
Refunds for cod (Partial) payments will be issued either through credit note or bank transfer in the bank account of the customer’s name (as given in 'billing name' at time of purchase) provided by the customer.
DISCLAIMER
All conditions as mentioned above may not be implied by laws and are limited to the durations and conditions as mentioned and addresshome.com shall not liable for any incidental, special or consequential damages, human injury or losses including but not limited to loss of business, profits or use whether in an action in contract or based out of or in connection with the use or performance of the product. In continuation to the above, the conditions shall not affect the other provisions and also the customer’s statutory rights under applicable Indian laws.