Return Policy

Simplicity, transparency and security are the hallmarks of your online shopping experience at addresshome.com. We go the distance to ensure that every transaction on our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not entertain returns on products delivered in perfect, undamaged condition. Please do peruse our Return Policy for your understanding.

A product is eligible for return only under the following conditions:

A wrong product has been delivered and, that a product is not the item selected during order confirmation.

If you identify a quality or a manufacturing defect on the delivered product at the time of delivery.

If the product is received in a damaged condition.

Note: Please do not accept any package if it is tampered or damaged upon delivery. 

Important Note: To Claim a return or an exchange customer has to present a video of opening the package showing the damage or quality issue clearly within 24 hours of delivery.

To ensure that we are able to process your returns accurately and promptly, please read through the return process, along with the guidelines that need to be followed.

RETURN PROCESS

Please raise a Return Request within 24 hours of delivery by WhatsApp to our Customer Service at +91 8287263306 (Monday - Saturday 10 AM to 7 PM) or mail us at support@addresshome.com.

You are advised to share clear pictures of the delivered product and a video of unboxing the package clearly depicting the issue (in case of damage/defect/incorrect product) along with your order details. Further our Quality Assurance team will check the details in reference to its eligibility of return.

After reviewing shared photos & video and If found eligible for return, We will then get back to you with your Return Request Status within 2-3 working days of receiving your request mail/WhatsApp with pictures and video. Once your return request has been accepted, we will arrange a reverse pick up for the product in question. It usually takes about 2-3 working days for organizing a pickup and 5-7 working days for delivery at our warehouse.

Once the product is back at our warehouse, our Quality Assurance team will check the product physically and if found eligible the refund/exchange process will get initiated within 7 working days of receiving it.

All returns must be shipped to the following address: 565, Pace City, Sector 37, Gurugram, Haryana – 122001

POINTS TO REMEMBER

Product must be returned with the original packaging, including the tags, barcodes, accessories, manuals, warranty cards, shipping label (pasted on the packet), invoice etc.

Product should be unused and in the original condition.

Product can be returned for a store credit or a refund, processed within 7 working days of receiving the product in our warehouse.

we reserve the right to do a thorough quality check of the product before issuing a store credit or refund. Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.

Products bought online cannot be exchanged or returned in our offline stores.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict the policy of ‘Terms of Use’ would prevail.

For any assistance contact our Customer Service at +91 8287263306 (Monday - Saturday 10 AM to 7 PM) or mail us at support@addresshome.com, to initiate the return process. You can also submit your request by filling up the Contact Us form.

REFUND POLICY

All refunds will be processed within 7 working days of receiving the Product back at our warehouse. The refunds will be made in form of credit note or through the same mode of payment as in the order placement (except for cash payments).

Credit Note are the fastest way of refund, with 3 months expiry date and they are usually processed within 24-48 hours after approval of refunds.

All other refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit card as your payment method, the purchase amount will be issued to your credit card. All online refunds are processed within 7 working days. Any NEFT transactions takes about 5 working days to get fully processed, however, for Credits Cards the refund amount will show in your next billing.

Refunds for cod (Partial) payments will be issued either through credit note or bank transfer in the bank account of the customer’s name (as given in 'billing name' at time of purchase) provided by the customer.