Loyalty Program FAQs
About the Programss
AH Circle is a loyalty program by Address Home with three tiers viz. Premier, Elite & Royal Circle. The eligibility criteria to become a Premier Circle member is an annual purchase of ₹ 5,000 - ₹ 100,000. You earn 2 Circle Points for every ₹ 100 spend in Premier Circle. Customers with an annual spend of ₹ 100,001 - ₹ 200,000 become a member of Elite Circle. You earn 4 Circle Points for every ₹ 100 spend in Elite Circle. Customers with an annual purchase of ₹ 200,001 & above are eligible to be part of Royal Circle. You earn 6 Circle Points for every ₹ 100 spend in Royal Circle. As you upgrade, the tiers come with a host of experiential benefits. Value of one Circle Point is ₹ 1/-.
Eligibility
Address Home customers* who make a purchase of any amount are automatically enrolled into the AH Circle program. As the program was launched on June 1st, 2024, purchases made post-June 1st only shall be counted.
For example, if you shopped for ₹ 30,000/- on May 1st, 2024 and ₹ 40,000/- on June 1st, 2024, only ₹ 40,000/- shall be considered to be in the Premier Circle, and you will need to shop for ₹ 60,001/- or more to enter the Elite Circle.
Your annual purchase value cycle starts the day you enter the program. For example, if you enter the program on July 1st, 2024, your circle points will be valid till June 30th, 2025.
Purchases made in any other currency other than INR are excluded from the AH Circle program at present.
You become eligible to enter Premier Circle with an annual purchase of ₹ 5,000 - ₹ 100,000. Customers with an annual spend of ₹ 100,001 - ₹ 200,000 become a member of Elite Circle. Customers with an annual purchase of ₹ 200,001 & above are eligible to be part of Royal Circle.
Annual purchase value is the sum total of all your eligible Address Home invoices (both online and in-store in Delhi, Mumbai, Hyderabad and Kolkata) generated post-June 1st, 2024, or your first purchase at Address Home (whichever happens later), excluding the amount paid through Gift Cards and Circle Points redemption.
No Circle Points will be earned on the purchase of discounted products; however, the purchase value during Sale period will be added to your Annual Purchase Value to upgrade your tier.
ENROLLMENT
Yes, sharing an email id and a mobile number are mandatory pre-requisite to enter the AH Circle program. In case you are already registered with us, the same email id and mobile number shall be allocated to your AH Circle account. You can use this email id to login into your Address Home account and check your Circle Points’ Balance.
Kindly note, to receive instant updates on your Circle points, redemption OTPs and other relevant information on the program via SMS, hence sharing your mobile number is mandatory.
Sharing other personal information like your mailing address, date of birth, and gender is not mandatory but recommended, so we can create a more personalized shopping experience for you.
Your default email id, mobile number, and address shall be automatically associated with your AH Circle account. Except for your email id and mobile number, you can edit your address for your Circle account in the My Account section at any time.
YOUR CIRCLE ACCOUNT AT ADDRESS HOME
Once you are signed in online with your registered email address, you can view and manage the details of your Circle account through ‘My Circle Dashboard’ in the My Account section.
You can check your points balance online through ‘My Circle Dashboard’ in the My Account section. For further details of your transactions you can click on the link given on the dashboard.
Circle points earned or redeemed for purchase shall reflect in your Circle account on the same day of purchase. So, you can redeem your Circle Points immediately on the same day in the next billing.
Points are non-transferable and not exchangeable for cash. The points can only be used to make purchases of any product excluding Gift Cards at Address Home Website or Stores in Delhi, Mumbai, Hyderabad and Kolkata.
Your registered Email ID & Phone Number are your unique identity for us. And hence, the points you accumulate or redeem on one Email ID cannot be accessed by another Email ID.
Circle points earned by members are valid for 12 months from the date they are earned on a rolling basis. This means that while you accumulate points each time you shop, the points that you earn on a particular date are valid for a period of the next 12 months from the date of purchase. For example, if you have earned 100 Circle points on July 20th, 2024, they are valid till July 19th, 2025.
POINTS ACCUMULATION
On your total purchase value, you earn 2 Circle Points for every ₹ 100 spend in Premier Circle. You earn 4 Circle Points for every ₹ 100 spend in Elite Circle. You earn 6 Circle Points for every ₹ 100 spend in Royal Circle. Value of one Circle Point is ₹ 1/-. This happens every time you shop from Address Home Online or Stores in Delhi, Mumbai, Hyderabad & Kolkata.
No, Circle points can’t be earned on discounted products or while using a discount promo code in case of online purchases. The purchase value during Sale period will be added to upgrade your tier.
However, you can always redeem your Circle points on discounted products.
Yes, you can earn Circle points on All Non-discounted products available on Address Home Website or Stores in Delhi, Mumbai, Hyderabad and Kolkata.
No, Circle points can’t be earned on the amount paid by using the Address Home Gift Card. For example, If your total purchase value is ₹ 20,000/-, and you choose to pay ₹ 10,000/- through an Address Home Gift Card, you will earn Circle points on ₹ 10,000/- only.
Yes, you will earn Circle points on the purchase of an Address Home Gift Card - Online or from Stores in Delhi, Mumbai, Hyderabad and Kolkata - made on or after June 1st, 2024.
Once you return an item on which you had earned Circle points:
- If you take a cash/bank account Refund, incase all items on the invoice are being returned, all Circle points earned on the invoice shall be rolled back. If it’s a partial return, the rollback of Circle points would also be partial.
- If you take a credit note of the same amount, the Circle points will be rolled back into the account. When the credit note is used, the Circle points will be issued again, other than on purchase of discounted products.
No, the Address Home Circle program is valid only for purchases made in INR.
No, you will not earn Circle points on shipping charges.
Points Redemption
1 Circle Point = ₹ 1/-
Yes, you can redeem your Circle points on discounted products.
You can redeem your Circle points on all products except Address Home Gift Cards available online or at Stores in Delhi, Mumbai, Hyderabad and Kolkata.
You can redeem as many Circle Points as you want on a single transaction out of your total available Circle Points balance, but it cannot be the only payment method, you will have to at least pay ₹ 10 minimum through a payment method other than Circle Point redemption. For example, if you have 5000 Circle Points in your account, and the order value is ₹ 5,000 you can choose to redeem as many as 4990 points on a single purchase.
Yes, your Circle Points that you redeemed will be rolled back into your Address Home Circle account when you return the item.
No, the program is valid only for purchases made in INR.
No, Circle points cannot be redeemed on shipping charges.